Have you looked at the FAQ's? They explain how most things are done.
Have you read the documentation? They explain what's on each page.
Are you using the latest version? We update the software constantly but do not advance the version numbers until it is something major or a security issue.
Please post a URL to your site!
Even if you have told us before, a link in each new topic makes finding your site easier.
Free products are only supported in the forum. We try our best to answer as soon as possible but it is not guarenteed.
If you have a current subscription, the best way to get support is to start a ticket at secure.arboreta.ca. Then all responses are logged and easily followed. Sending email to arboreta is like tossing a bottle in the ocean. We love bottles but sometimes forget where they are floating.